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Marshall's Web Tool Blog

Training and Consulting in New Tools for Effective Web Use

This site is an archive of posts that I hope you will find useful. Please visit my new site at Marshallk.com.

Some Search Engines Are Wretched

Ask Jeeves gets some pretty good search results that Google and Yahoo don't. (Check out Jux2 for a demonstration.) But they don't offer search results in RSS format, so you can't find out if there are any new results just by reading your RSS feeds. Google has the same problem, but there are other services that can get around that problem with them, like GoogleAlerts.

Ok, so that's not the end of the world though. I went to their "send us feedback" link, and they have a 10 question multiple choice form that you MUST answer, or they won't let you submit your "additional comments" typed into the box at the bottom of the list. THEN, if your comments are more than 250 letters long, it cuts off words from the end of your message to make up the difference! I couldn't believe it. It was the worst online customer service experience I've had in weeks. I won't be clicking on any of their ads any time soon. It's noteworthy that they recently bought Bloglines (a very popular RSS reader), and then everybody was bought up by InterActiveCorp, the owners of Ticketmaster. Pretty typical corporate attitude about end users.

You can see everything I've Furl bookmarked under "Search," including other search engine options here.

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